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FAQs
+ Can I buy tickets on the day?
If we still have tickets left, then they will be available on the day. Please check this website closer to the festival for updates regarding sales. We expect tickets to sell well, so we advise our customers to buy in advance to avoid disappointment. Tickets on the day may be slightly more expensive.
+ I want to see a particular act but can't get to the festival all day. Is there a discount on day tickets if I can't attend the whole day?
No. We are sorry that you are unable to attend earlier and enjoy the whole festival experience. Only full price day tickets will be available.
+ Do I require a pass for my car?
Parking is on a first come first served basis. VIP parking doesn't require a pass, just show your ticket
+ I've ordered my tickets but they haven't arrived yet. What should I do?
Almost all tickets are issued by by our ticketing providers. They will send the tickets by the method selected at point of purchase. If you have not received your tickets by May, please contact Ticketline who will be more than happy to help. Please be aware they may not send the tickets until closer to the event date.
+ Do children under 5 require a ticket?
Children aged 4 and under are free at the festival, but you will need to order a £0 ticket through our ticketing page.
+ I bought my tickets early and now discover I can't come, can I get a refund?
We have a no refunds policy. Please see the terms and conditions on the ticket page for more information.
+ What time is the on site box office open from?
The on site box office will be open from 9.30am on Saturday.
+ I don’t have a printer to print my tickets, is this a problem?
All tickets are printed paper tickets sent via mail from Ticketline our ticketing provider. Please contact them directly regarding missing tickets.
+ What is the policy regarding food and drink at the festival?
You can't bring your own food and alcohol into the festival village. There are plenty of food stalls that cater for all tastes/allergies/dietry requirements at reasonable prices and the bars stock a large range of soft and alcoholic drinks. We do appreciate that people with allergies or children may find that they need to bring some food and soft drinks or water with them into the Festival Village, but please restrict this to what is reasonable.
+ Are dogs allowed at the festival?
We can allow only guide dogs onto the festival site. Please contact us directly to arrange a pass for this.
+ Is there a cash machine on site?
No. Please bring cash and cards for use at the bar and food outlets.

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