1. Under no circumstances can Tickets be exchanged, refunded, or returned after purchase. The booking fee is non-refundable.
2. Lost tickets will not be replaced and all ticket enquiries should be directed to [email protected] in the first instance.
3. The right of admission is reserved, and ID may be required to be shown.
4. Under 16’s must be accompanied by a parent or guardian aged 18 or over, maximum 4 per adult.
5. Infant and Child tickets are for anyone within the specified age range on 01/09/2023.
6. Gates open at 15:00 hrs on Friday 1st September and 13:00 hrs on Saturday 2nd September 2023
7. The accessibility area is only available to disabled patrons and their carers. Due to space limitations and in order to ensure that we can accommodate everyone who applies, we cannot allow non-disabled persons who are not the immediate carers to access these areas within the festival grounds.
8. No unauthorised sound systems or personal generators are allowed on site.
Amendments to the Festival
9. The promoter reserves the right to alter or, in the event of adverse weather conditions, to curtail or cancel the performance.
10. The promoter reserves the right to add, withdraw or substitute artists and to vary the programme if necessary.
What should not be brought onsite
11. No pets are permitted on site unless used for a disability.
12. No glass allowed on site.
13. Strictly no fireworks, flares, smoke bombs or open fires on site.
14. No food or alcohol may be brought on site.
15. Anyone that is caught with a controlled substance will be reported to the Police immediately.
16. Unauthorised alcohol sales are prohibited and will result in eviction.
17. You must cooperate with the Challenge 25 alcohol purchasing policy.
18. The promoter will not be responsible for any loss or damage to personal items.
19. The use of Drones are prohibited and will be confiscated.
Parking
20. All vehicles must be parked in designated parking areas.
21. Vehicles parked on areas of the public highway causing an obstruction will be towed away.
22. The Parking area info will be shown on website
Photography and Video
23. Ticket holders consent to inclusion in photographic, visual and audio promotion of the festival.
The Weather
24. If the weather is wet, ground conditions in some areas will be puddled or muddy. It is the ticket holders responsibility to be prepared for the ground conditions. Wear clothes/shoes appropriate for ground conditions. In the event of poor weather move around the site with caution.
Bar Tokens/Pre-paid Cards
25. Tokens/Cards must be collected from the designated collection point inside the festival arena – receipt of purchase and photo ID must be brought to the collection point – without these you will not be able to collect tokens.
26. Tokens may be used to purchase items from all designated bars.
27. No change will be given in cash when purchasing with the Tokens
28. Tokens are only valid on the days of the festival (01/09/23 & 02/09/23).
29. Unused tokens are non-refundable or transferable.
Refunds
30. In the event of event postponement all tickets will automatically roll over to the new date
31. In the event of cancellation the tickets will be refunded by the ticket seller, please contact
32. Where tickets were bought directly from Vibration Festival website all refunds will begin to be processed the week following the event date.
